Return policy

If your eyecare professional required to recheck your eyes which resulted in a new prescription, you are entitled for one-time remake of your original order.

If you believe your new lenses were made incorrectly and not based on the values entered or matching to your prescription image, we will inspect them and happily remake them for you at no charge if found incorrect. Please contact us to initiate the return and inspection of your lenes. Upon inspection we require you to email us an image of your prescription.

If the product is lost in transit, Overnight Glasses will issue a replacement.
If you think your package is lost, please contact us to file a claim with the carrier. The claim process may take 7-10 days. A replacement can be sent when the claim process is completed. If the package is marked Delivered, please wait one business day to contact us. It’s rare, but carriers do accidently mark packages as delivered before they arrive.

If your eyeglasses arrive damaged, Overnight Glasses will issue you an immediate replacement. However, we may ask you to send us a digital picture of the merchandise for our records. Please report this issue as soon as you receive your new glasses.

We can still help and in many cases, frames can be repaired. Please email us with your order number, a detailed description of the damage and images of the damaged frames. Damages to frames not purchased from our site cannot be repaired under this warranty.

Overnight Glasses advanced ordering system select lens packages and materials that will guarantee the thinness of your new lenses. As well, you are able to customize your lenses and select an even thinner material. Please let us know if you are not happy with the thickness of your lenses and we will do our best to make them thinner if possible.

If you are not satisfied with your new frame size, you are entitled for a one-time replacement of equal cost or a full refund if the frame size data listed on our website is incorrect. Please report any issues within 14 days of receiving of your new glasses.

Please contact us immediately so we may correct the issue. In the event that you have already received your glasses, we can still help and in most situations, we will replace your lenses at no extra charge!

For any reason whatsoever, if you are not satisfied with your new frame, you are entitled for a one-time exchange of equal cost.

• All issues must be reported within 14 days of receiving your order.
• Frames must be returned within 30 days of receiving them in original condition.
• Any product returned after the allotted time is subject to a refund at our discretion.
• Overnight Glasses may ask you to send a scanned copy of your prescription or a digital picture of the product, in order to resolve any issue in the best possible manner.
• Before a replacement or refund is issued, Overnight Glasses must receive your original order back.
• Frames returned for a refund must be in original condition to receive a refund for the frame.
• Lenses are custom made and therefore final sale, are only eligible for a remake and cannot be refunded.
• Store credit can be provided at our discretion.
• Cancellations. Please contact us immediately if you wish to cancel your order. Orders that have been completed can be partially refunded at 50% the original amount.